FAQ

Do you ship to my country?

Yes, we ship worldwide!

Please note that our shipping providers cannot currently deliver to Ukraine, Russia or Israel.

Where is my package?

If you want to know how long it will take for your package to arrive, you have two easy options. You can send us an email anytime, and our customer support team will be happy to provide you with information on your order. Alternatively, you can use the tracking code provided in your order confirmation email. Please note that delivery times may vary depending on your location and other events like holiday season, black friday and so on, but once your order is shipped, it typically takes from 3 to 10 days. We strive to ensure your order reaches you as quickly as possible and keep you updated on its status.

Can I return my order?

Returns / Exchanges / Refunds

If a product is damaged at time of delivery or if there's a manufacturing error, we provide a free replacement. Please reach out to us at theaiartgallerystore@gmail.com within 14 days of delivery, and we'll assist you.

Since each product is "made to order", meaning it is made after each individual order, we cannot support returns or exchanges for incorrect size, design, or color choices or if the customer has changed their mind. 

Customers are unable to exchange goods due to sizing issues, particularly if they choose a size too small. We strongly recommend carefully reviewing our size chart in the product description before making a purchase. Our customer service is available to assist with size selection. Please note that measurements may vary by +/- 3 cm. 

Cancellations

After the product has been made/printed cancellations are no longer possible, so please check your order details and adress before completing your purchase. 

Incorrect adress

It is the customer's responsibility to provide the correct shipping/delivery address for their orders. If the incorrect delivery address is provided, we are not responsible to refund your purchase or replace the goods since our products are made to order.